Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center

  • You’ll find nearly all the answers to your questions in the user–friendly Help section included in our Web Site Control Panel. It offers an ever–enlarging repository with regularly asked questions and comprehensive educational articles prepared by our knowledgeable client support staff.

  • Top quality support service
  • Educational Video Clips

  • We have compiled a collection of educational video tutorials that visually demonstrate how to handle a common issue connected with your website hosting account. You will find the video lessons in the Help Center section.

  • Intuitive help center
  • A One–Hour Support Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a 24/7/365 help desk support service and include a 60–minute support ticket response guarantee. Our professional technicians will be online for you around the clock and will solve any problem that you may stumble upon within maximum sixty minutes after the ticket submission. In most cases, a reply will be given to you in less than twenty minutes.