A 1–Hour Response Time Guarantee
We offer a 60 min response time guarantee for each support ticket or e–mail that you submit to our client service staff. We’ll speedily respond to all the typical inquiries and forward the case to our administrators in case any additional assistance is needed. If you order our Optional Admin Services package, we’ll perform any of the included server administration tasks at a time that has been agreed upon in advance.
A Topflight Help Desk Support Service
We will be online for you 24x7 to respond to any questions that you may have with regard to our Web Site Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. If you also require assistance with server admin procedures, you can make use of our Optional Admin Services package, which includes data backup storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as installation and problem troubleshooting procedures
An Easy–to–Navigate Help Section
Our Web Site Control Panel has been pre–installed for each dedicated server. Among its features is a rather useful integrated knowledgebase that will guide you step by step on everything that you can do. Most instructional articles also video versions which show all the actions that you can carry out in a highly illustrative manner. You can find all the educational articles and the video tutorials in the upper right corner of each Web Site Control Panel section.