In case you have ever had a website hosting account in the past or you've dealt with any other type of online service, you're probably well aware from personal experience that for many things it's better to consult with a live person on the phone instead of exchange tickets or emails. In order to know more about a specific service before you decide to order it or if something small needs to be done, for example, it is easier and quicker to get it done real-time. If you can get hold of representatives over the phone, it is very likely that you are working with an actual hosting provider, not just a reseller. The type of support that you'll get over the telephone differs between different companies - from general issues to professional technical support. Generally most of the suppliers will offer you pre-sales assistance and 1st level telephone support, while more complex technical matters are managed through email and / or tickets.
Phone Support in Website Hosting
As we have live phone support 14 hours per day, you will be able to contact us and consult with our customer support representatives to get more information about the website hosting
that we supply and make sure that our servers match the system requirements for your web sites before purchasing anything. For your benefit, we now have telephone numbers on three different continents so that you're able to call the one closer to you - in the U.S.A., the UK or Australia. If you are already a customer, you'll be able to phone us about general and billing issues, or even about some technical issues. In case the issue is strictly technical or it needs longer time to analyze, you will have to employ our ticketing system, which will allow both you and our technical support team to keep track of the details given by each side.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server
packages that we offer feature live phone support for 14 hours every day. If you are unsure which package is appropriate for your websites, you'd like to learn more about a package's specs or you're looking for any other info on our services, you're able to call any of the local numbers that we have in the United States, the United Kingdom and Australia and our customer support agents will help you. If you currently have an account, you're able to contact us about sales and general matters, although we're usually able to help with a variety of tech issues as well. For strictly technical problems you'll need to employ our built-in ticketing system where the communication between you and our tech support crew will be in one place, which is the best option if your trouble needs longer time to be taken care of or it has to be escalated to our system administrators.