If you are a site owner, a problem may always crop up and it does not necessarily have to be connected with the web hosting service itself. For instance, something might go wrong when you bring a web app up to date or some vital content can be modified or erased by mistake. Whatever the essence of the problem may be, you will need to touch base with the customer support team and request them to recover a backup or to help you fix the problem that you’re facing. How quickly they will do it will determine how much time your sites will be inaccessible. For particular sites such as social networks or online shops, a longer downtime too often equals losing customers and money. That’s why, it is rather important for you to use the services of a web hosting company that offers not only a good customer care service, but also a well-timed one.
One-Hour Response Guarantee in Website Hosting
Our guaranteed maximum reaction time for any client support ticket that you submit or any email that you write is only one hour, even in case you contact us during weekends and official holidays. Whatever the nature of your problem or enquiry might be, we’ll help you instantaneously and will give you the necessary information to troubleshoot any problem with your sites. The actual response time typically doesn’t exceed fifteen-twenty minutes, which implies that you can just forget about waiting for hours on end to get an issue resolved or what’s even worse – waiting one whole day only to get a response that more information is needed whilst nothing’s fixed. We will offer you assistance in a jiffy as we realize just how costly time can be in the dynamic electronic era. The one-hour response time guarantee applies to any billing or technical inquiry that you may have with regards to our website hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we are aware of how important it is to receive swift assistance, we guarantee that you won’t ever have to wait for more than one hour to obtain an answer to any ticket that you post via your semi-dedicated server Control Panel. As a matter of fact, you will seldom have to wait around for more than twenty-thirty minutes and this is valid for any question irrespective of what its nature is – technical, billing or general. In addition, our technical and customer support team will be at your service 24 hours a day, 7 days a week, 365 days a year, which is the reason why even in case you submit a ticket during national holidays, you’ll invariably get an instant response, which will contain the answer to a question, the solution to an obstacle or the details required to solve an issue yourself – if there is something that you have to do on your end. With us, you won't ever need to spend an entire day hanging around waiting for an answer like you would with lots of other companies.