Live Chat Support
What is Live Chat? What precisely does this specific service involve?
A live chat is a real-time method of communication between a hosting company's support team and its customers. It is an efficient method to receive some info about the web hosting services or get some issue resolved because you are talking with a live representative. The benefits of using a real-time chat service instead of calling or opening a support ticket are the smaller possibility of mistakes at the time you exchange information like usernames or domain names, the faster response time since the communication is real-time plus the fact that you don't have to stay on the chat constantly - you are able to do another thing while the agent examines the issue involved. What's more, you will be able to connect with a live chat room from any kind of computer that is connected to the world wide web, avoiding the phone charges that you'll have to pay in case you're calling to a different country.
Live Chat Support in Website Hosting
Along with the phone and ticket support, we provide live chat support too. You are able to get in touch with us every day, which includes holidays and weekends, and we will give you more details about the website hosting
that we provide if you are not a customer yet, or about general and billing questions in case you already have a user profile. Though for solely tech issues you'll have to open a ticket to our tech support team, as such matters will require extra time to be dealt with, you can still contact us through our live chat for some technical info. For example, we can assist you to set up an e-mail address in your email client or troubleshoot a variety of problems, saving you plenty of time. Even when our telephone lines are already off for the day, you'll be able to speak with a live person.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we provide with all our semi-dedicated servers
, you will be able to get the replies for any questions you may have or get various problems dealt with instantly. The chat service is available each and every day, so you can talk to a representative even on weekends and holidays. If you are unsure which package would be better for your web sites or if our innovative cloud hosting platform matches some system requirements, you may join our live chat before you purchase anything. If you are a current customer, you'll be able to get more details about account settings, billing issues as well as various common tech issues you may encounter, for example in case you can't install an e-mail account in a client on your personal computer. Our live chat will save you a considerable amount of time no matter where you are or when you contact us.