A ticketing system is the most popular means of communication that hosting providers offer to their customers. It’s usually part of the billing account and is the fastest way to handle a problem that takes some time to examine or that needs to be escalated to a sysadmin. In this way, all responses provided by either side will be stored in the same place in case somebody else needs to work on the issue in question and the information already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, so you’ll need to sign in and out of no less than two accounts to do a given task or to touch base with the hosting company’s client care team. If you desire to manage a couple of domains and each one is hosted in a separate account, you will have to use even more accounts at the same time. Moreover, it might take significant time for the provider to process your tickets.
Integrated Ticketing System in Website Hosting
With a website hosting from us, you won’t ever have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket while you are browsing your files or editing different account settings. The ticketing system is being strictly monitored 24-7 by our support engineers and the response time is no more than 60 minutes, but it seldom takes more than twenty minutes to obtain support. Unlike some companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you like and ask for info in regard to any billing or technical issue. On top of that, you can see a collection of educative articles, which will help you handle the most commonly experienced problems yourself.
Integrated Ticketing System in Semi-dedicated Servers
If you have opened a semi-dedicated server account with us and you wish to get in touch with our client support staff representatives, you’ll be able to send a trouble ticket straight from your Hepsia Control Panel instead of using an entirely different support platform as you’ll have to do with most web hosting companies on the marketplace. Our integrated ticketing system will enable you to open a new ticket without any difficulties and to go through older tickets using a clever search filter. Additionally, you will be able to browse the relevant knowledgebase articles that our system will present to you based on the category that you pick for your new ticket. You can perform all of these operations without leaving your Control Panel at any moment, which suggests that if you bump into any issue or have an enquiry, you can get in touch with our technicians and solve the specific issue in less than 60 minutes through one single support platform.