A ticketing system is the most popular means of communication that hosting providers offer to their customers. It’s usually part of the billing account and is the fastest way to handle a problem that takes some time to examine or that needs to be escalated to a sysadmin. In this way, all responses provided by either side will be stored in the same place in case somebody else needs to work on the issue in question and the information already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, so you’ll need to sign in and out of no less than two accounts to do a given task or to touch base with the hosting company’s client care team. If you desire to manage a couple of domains and each one is hosted in a separate account, you will have to use even more accounts at the same time. Moreover, it might take significant time for the provider to process your tickets.