The presence of the customer and tech support that a website hosting company provides will tell you a lot about the services which they provide too. If you are allowed to use just e-mail messages and / or tickets, you have almost certainly come across a reseller not the website hosting supplier. When this is the case, you will have to wait for a few days in order to have an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to get in touch with the true hosting company for extra help. If the provider can provide several ways of communication with short response time that are available anytime, they are most likely the top provider, not only a reseller. Which means that you will reap the benefits of prompt assistance and top quality support as they'll have direct access to the servers where your account is. No matter what the issue - technical or sales, it's always better to have the option to get in touch with your web hosting company right away by using your preferred method of communication.
24/7 Customer Support in Website Hosting
We acknowledge the importance of getting assistance right away, that's why our website hosting services feature 24/7 technical support and various means of contact. In case you don't have an account yet, you can phone us or come on our live chat and talk to a live agent, so as to learn more about our services or check if our servers meet the system requirements for your web sites. Thus, you won't end up obtaining a service that you can't use. In case you already have your website hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires further analysis. Unlike the vast majority of suppliers out there, we respond to all of the tickets within an hour, so you won't need to wait for a whole day. Our support services can be accessed round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated servers that we offer come with 24/7 customer and tech support, so whatever the issue you have, you're able to contact us and we will assist you in a timely manner. Our guaranteed reply time for any e-mail message or support ticket that you open through your Hepsia hosting Control Panel is 1 hour; usually the reply time hardly ever exceeds twenty minutes. In addition, we provide phone support with multiple local numbers internationally plus a live chat, so that you can get in touch with us and find additional information about our solutions even if you don't have an account yet. We're able to help you with nearly any question or a difficulty you may have - payment methods, package specs, e-mail configuration, hosting account settings, etc. If you employ our services, you won't ever experience an issue where you have to wait for a couple of days to get a problem resolved like you may have to do with numerous other suppliers.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive timely support in general, let alone when you run a whole server, so each dedicated server that we provide includes 24/7 support with one-hour response time warranty whatever the issue. This service is cost-free for any kind of problems with the server or the software that was installed by our admins during the setup, therefore you're able to get in touch with us as many times as you'd like, even during holidays. You could either open a ticket from the billing section or you could send an e-mail message, and the actual answer time for either of these rarely surpasses 30 minutes because we have administrators available 24x7x365. In case you want general information about our servers or you've got a billing question/issue, you may also call one of the local telephone numbers that we have on as many as three different continents or you can use our live chat service and consult with an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you will be able to include to your server plan through your billing Control Panel.